The Mattress King is asleep

I purchased a Sealy Mattress from them at Homemakers Fair Expo end of February. as my wife was not with me to try mattress the Salesman, Ziyaad, did say there is a 30 Day Exchange Policy. I notified him, by telephone within a week after delivery to say, we wanted to exchange to a different mattress, which was agreed by him and the company policy. two weeks, went by, no exchange or even a reply to a follow up email sent by me. so i called Ziyaad, and he proceeded to sound surprised that exchange had not been done yet, so he said he will inquire and call me back, which he did later that same day. He informed, me that they will waiver Delivery Fee of R 250-00 in lieu of a 'Credit" for the difference in the 2 mattresses, of which i was surprised, that it could be only that difference. he also said, that cause of a price increase end of March, as well as there is very little difference in the 2,of which is impossible. I informed, him, that i would like to speak to his manger, which i am still waiting for to call me. I paid R 27 000-00 for a Seal Plush Mattress, and wanted to exchange for the Medium option, as Plush was Too Soft, this is not pocket change.

Shocking Service to say the least. Not following up with me , as they don,t give a damn. to pay R 27 000-00 for a Mattress, you would think that they take you seriously.