The Mattress King-Complaint about bad service delivery

Hello Peter,

So I bought a Bed with The Mattress King at the Hydepark Branch in 2019,Few months into the Laybuy, I went to the Brach wanting to pay up my Laybuy and get the Bed. Unfortunately, when I went there, I learned that the store was closed and apparently they moved to Boksburg and as a customer I was not aware, So I tried several times to get through to them because I wanted to settle the Laybuy and get the bed delivered but the customer service was so bad and they kept giving me the run around until I finally called their offices in Durban and still did not help. When I finally decided to cancel the Laybuy, I called their offices in Boksburg and the manager screamed at me because I wanted a refund, He was so rude. I got a call from Durban from a guy called “Dane” who cut a deal with me Provided that I do not cancel the laybuy to which I agreed. But that was just another disaster, I kept paying the laybuy and he wouldn't even issue receipts or respond to my emails. l remained hopeful and continued paying. He don't respond to emails consistently and he ask for the same information you repeatedly send to him on emails over and over again. The service was terrible, Totally Bad for Business. So I cancelled my laybuy for good this time and asked for a refund. Dane asked me to send him an email with my Banking details, to which I did and they were supposed to refund my money within 10 Business days, Today is the 14th day and when I finally called him again yesterday, He still acted surprised and asked me if I did indeed send my bank details. I am so frustrated, because No 1:They want to take 10% of my money when it`s their fault that that they left without any notice to their clients, and kept insisting that I stay. It`s their fault that I am even cancelling the lay bye but they keep on insisting on the 10%,Now I have to lose my money over their incompetency .

I am asking that they refund my full money asap.