Never deal with THE MATTRESS KING

I bought 2 beds from the store in pmb on the 31/03/2023. These consisted of a sealy prestige queen and sealy crown jewel range which was a secony medium king base set. A few months later we had an issue with the secony medium where the mattress started getting soft only after a few months. The store then exchanged it for a secony firm mattress which only lasted a few months and completely collapsed. The store then had Shaun Jacobs a sealy rep come out and examine the bed who determined that the mattress did collapse and authorised a replacement which came through after a few weeks only to have the wrong mattress sent to me. We contacted the head office who apologized for the incident and said they will rectify it. It's been another month and I have contacted head office again they advised me to go back to thier pmb branch and test out another bed which was worse than the other 2 models. So I clearly stated to the Manager of customer care Dean that if their company can not sort out the issue they should refund my money and I can gladly purchase another bed at another store. Dean's remark to me was unfortunately a refund is not possible after a year. The bed comes with a 3 yr guarantee and a 15yr warranty all this issues started within a few months of purchasing and now after they dragged the processes for this long period they come with the bull**** story of no refund. Guess you will be hearing from my attorney