MATTRESS king... horrible service

My parents purchased a bed from them, they delivered a bed that was damaged in the flood. The bed had a weird smell. My parents asked for their money, they went back and forth for weeks eventually they came to pick the bed and they brought a bed with them. The took the cover from the new bed, covered up the smelly bed and left. We told them we don't want the bed... they didn't listen... we spoke to the Regional manager, He took his staff's side and says that we must pay a handling fee of 15 percent and they will repay the balance of the money. He was not listening to both sides of the story. We didn't handle the bed they did. We didn't want the bed they brought it. I spoke to him last week Tuesday, he said he would speak to the shop manager at the branch in Chatsworth and get back to me he did not get back to me like he said he would, and its been a week, neither did he answer the call I just made to him. These people are dragging out this process for months now. They have not kept to their word , they have not respected our wishes and they have not been professional. We just want our money back and you can have your bed.