DO NOT SUPPORT THIS BUSINESS!

I went in to purchase a sealy base set and was convinced by the salesman to opt for Serta instead. He advised that it was a better option for me as it was endorsed by the chiropractor association. I was explicit in my explanation of my bad back and being a healthcare worker, I needed something reliable. I asked the salesman what would happen should I not like the bed as im not fami**** with the brand, and I was reassured that they would galdly replace it. The bed was purchased in mid September 2022. I had to fight for delivery to occur nearly 2 weeks later. Due to my traveling, I've only used the bed for a full month and am extremely disappointed with the mattress. It is hard and springy. I've contact the Springfield branch more than 3 times to have this issue resolved and have my bed replaced. Only to find out that Serta themselves have to investigate which could only be concluded in the new year. So in the meantime I am forced to use a bed that is causing me pain and sleepless nights all because a franchise does not want to take responsibility for this. I am now about to report this to the consumer protection authority as I cannot be stuck with a bed that is disrupting my work.