Disgusted

I really wish there was a option for no stars as there is so much wrong with this company. When purchasing my bed from mattress king I was told that it included a 10 year warranty and I will have no hassle with it the salesman even uosold me to a better model since it was needed. But after having the bed for 10 months I noticed that the mattress started forming a wave like shape and was not comfortable anymore this was the time when it was hard lock down and nothing could be done. 3 months later I contacted mattress king to voice my concerns and was told that the bed only had a 1 year swop out which according to the company I was told when I purchased the bed, which oe son would agree to a 1 year warranty on a expensive item like this. A representative of the company by the name of Leigh Kalidin then called me to say that because it was hard lock down and not long after the 1 year that they would help me out and swop the bed out a few weeks passed and no word from the company, I tried to contact her but no reply. Finally they sent someone to assess the bed and when the assessor was busy I asked him what the issue was and he said that he can see the mattress has a huge wave in it and needs to be replaced I also asked him if there is anything else wrong with the bed and he said no. When Marise called me back she said that there was unsanitary marks on the bed that's why they will not be assisting instead she said that I must buy a new bed and give the current one away as a 'gift' to someone. I don't understand why I cannot get help I spent my hard earned money there everyone was quick to make the sale happen but now that there is a problem no one wants to help me.