Damaged goods

<div>I purchased a R10k Serta base and mattress set less than a month ago. Due to unforseen circumstances I did not unpack the items immediately when it was delivered. On Monday this week when I did unpack it there were 3 problems with the set. A nail was penetrating out of the base. 1 leg was not fitting into the base. And the mattress had stitching coming loose which one closer inspection I noticed a tear on the fabric. The Springfield branch where I made the purchase was informed the very next day of the problems. It's now almost a week and no one has contacted me to resolve the issue. I then decided to call the store today to query and *****&nbsp; jus decided to transfer me to some other department without even informing me where I'm going to and the call disconnected. I called back to get her details cos I was not impressed with the service, it was like pulling out teeth jus to get her name out of her. I'm now sitting with a R10k damaged bed and the store is not resolving my issue. Now it's time to seek legal advice cos this is definitely not right</div>