The Matador Luggage
Unclaimed Business
|3|2 Reviews (last 12 months)|This business does not respond to reviews
The Matador Luggage
Unclaimed Business
|3
2 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
3|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Keketso M
1 reviews | Active since Oct 2025
26 Oct 2025, 14:39
Thank you for the unanticipated pleasant experience.
I visited the store looking for a specific item and was assisted by Tebogo, Neo, and Thuli. Although the item I needed was no longer in stock, all three staff members took the time to conduct a thorough search to be certain. Their willingness to help and genuine effort to assist me made what could have been a disappointing visit into a pleasant experience. I truly appreciated their attentiveness and professionalism. Thank you to all three for your excellent service.
Helpful (0)
|Replies (0)KM
Keketso M
1 reviews | Active since Oct 2025
26 Oct 2025, 14:39
Thank you for the unanticipated pleasant experience.
I visited the store looking for a specific item and was assisted by Tebogo, Neo, and Thuli. Although the item I needed was no longer in stock, all three staff members took the time to conduct a thorough search to be certain. Their willingness to help and genuine effort to assist me made what could have been a disappointing visit into a pleasant experience. I truly appreciated their attentiveness and professionalism. Thank you to all three for your excellent service.
0
Replies (0)BG
Belinda G
1 reviews | Active since Feb 2017
20 Oct 2025, 12:06
MATADOR, shameful treatment of customer and abuse selling POLO bags in not good standard. Refusing to change it.
Around three years ago, I purchased a red and blue POLO sling bag from THE MATADOR in Rosebank. I intended to use it for an overseas trip, so it stayed unused for a while. After a few uses, I noticed that the interior lining of one of its two compartments started to detach due to insufficient material to secure the stitches. When I returned to the store, they acknowledged that many others had encountered the same issue and promptly exchanged it for me. Afraid to use the replacement, I only took it out occasionally during the summer, avoiding it in winter as the colors didn’t suit the season. After some use again, the same happened. I then took it back again; they attempted to repair it by restitching rather than completely replacing the lining. Two weeks later, when I picked it up, I realized the problem persisted. A sales assistant lightly tugged at it, causing the same issue to reappear, and advised me to return it once more. Now, for the third time, I inquired about the bag after a month had passed, only to be told there was no update. Frustrated, I expressed my dissatisfaction, questioning how long this would continue. Two hours later, the sales lady phoned asking for my proof of purchase…. After 3 years. I explained I didn’t keep receipts for three years, challenging them to find the purchase record. They claimed receipts are retained for only three months, yet I was expected to have mine for over three years. Today, I received a call stating they wouldn’t replace the bag without proof of purchase. This situation is appalling and deeply insulting. Despite owning a number of other POLO bags that have generally proven reliable, this experience is infuriating, especially when the bags had a defect from the start. It’s unjust to discard a R3,000 bag due to a missing receipt from three years ago, while they only keep records for three months. Beware and avoid shopping at THE MATADOR if you value your money and peace of mind.
Helpful (0)
|Replies (0)BG
Belinda G
1 reviews | Active since Feb 2017
20 Oct 2025, 12:06
MATADOR, shameful treatment of customer and abuse selling POLO bags in not good standard. Refusing to change it.
Around three years ago, I purchased a red and blue POLO sling bag from THE MATADOR in Rosebank. I intended to use it for an overseas trip, so it stayed unused for a while. After a few uses, I noticed that the interior lining of one of its two compartments started to detach due to insufficient material to secure the stitches. When I returned to the store, they acknowledged that many others had encountered the same issue and promptly exchanged it for me. Afraid to use the replacement, I only took it out occasionally during the summer, avoiding it in winter as the colors didn’t suit the season. After some use again, the same happened. I then took it back again; they attempted to repair it by restitching rather than completely replacing the lining. Two weeks later, when I picked it up, I realized the problem persisted. A sales assistant lightly tugged at it, causing the same issue to reappear, and advised me to return it once more. Now, for the third time, I inquired about the bag after a month had passed, only to be told there was no update. Frustrated, I expressed my dissatisfaction, questioning how long this would continue. Two hours later, the sales lady phoned asking for my proof of purchase…. After 3 years. I explained I didn’t keep receipts for three years, challenging them to find the purchase record. They claimed receipts are retained for only three months, yet I was expected to have mine for over three years. Today, I received a call stating they wouldn’t replace the bag without proof of purchase. This situation is appalling and deeply insulting. Despite owning a number of other POLO bags that have generally proven reliable, this experience is infuriating, especially when the bags had a defect from the start. It’s unjust to discard a R3,000 bag due to a missing receipt from three years ago, while they only keep records for three months. Beware and avoid shopping at THE MATADOR if you value your money and peace of mind.
0
Replies (0)