The Maslow Sandton -Extremely terrible service

Ever since I’ve got to this place I’ve had endless issues! Firstly, my booking was “apparently” cancelled (but I had the email with the booking confirmation). They then said they could help me out but had to wait for a room, which I did. We took the shuttle to Sandton City, which takes forever when you call them to pick you up. We got back an hour and a half later and was given room keys, I tried opening the room door with the porter and a few seconds later a couple walks out of this room which was supposed to be ours, They were checking out. I go downstairs to ask what is going on (what was being done in the hour and a half I was away?) Get a second room eventually after having a chat with manager on duty, Mr Africa, who assured me he will investigate the matter. Management had no answer and only apologized. Going out for dinner that evening, room door does not lock, call front desk and they said they’ll sort it out. Get back at around 9:00pm, door doesn’t open, go down, they say security double locked it they sending security up, waiting as per usual, called again from my cellphone and security is coming up still.... this was confirmed by the same manager on duty, Mr Africa, he was also supposedly coming up with security but only one security personnel came, he came with new room cards and advised we are moving rooms again! At 9:45pm I have to now pack up and move!

My issue is being dealt with by Mr Africa - manager on duty Saturday 19/12/2020. I am yet to receive any feedback.

Extremely disappointed couple as we booked here to celebrate our one year anniversary.