NO REFUND & SERVICE from The Maslow Hotel

We have used The Maslow Hotel on a few occassions for client meetings, Breakfasts and lunches etc. On our last 2 experiences, we have had horrific service from the equipment to refunds. I have dealt with the following staff at The Maslow - Rachell Motaung who never responds to emails, Nonkululeko Myeni who always has an Out of Office reponse, Clint Scott who never responded to any of my emails and Sibongile Morale, no response either. Basically The Maslow owes the company that I work for a refund since July, to date nothing has been done about. I have sent numerous emails with no reponse. The funny thing is that when they want you to book a room, they are very nice until payment has been made. They **** about having a telecon system, which they billed us for. Previously due to their lack of service we (the company) was so embarassed when our clients could not dial in from Cape Town.