Maslo Menlyn - awful service

The Maslow Menlyn has been awful. We paid R 3500 for a room. Not only were we we charged when we cancelled but they didn’t even respond when I called or emailed. I have now called 10 times to get an answer regarding our reservation for this evening and they keep disconnecting, not answering, have the call go to voicemail or putting down the phone.

This is the most shocking hospitality service I have ever encountered and I am absolutely appalled that they are not doing anything to rectify their terrible service.

Hopefully we will receive a full refund as this is totally unacceptable.