APPLAUSE FOR A BRISK AND DESERVING RESPONSE

*APPLAUSE FOR A BRISK AND DESERVING RESPONSE*

I write to commend the reaction of the manager at International Maslow Hotel after I had laid a complaint about a noisy neighbour.

I had booked a room at the hotel on Friday August 30 2019 after I had attended a show, there. I could not sleep at night for the unbearable noise that came from the TV next door. This noise continued well after midnight. It took three calls to front desk to have security ask my neighbour to lower the volume of the TV.

The next day, I checked out and lodged a formal complaint with management. Three days later, I received a call from Janine, the manager, who apologized for the duress to which I was subjected by my neighbour as well as by the dilatory response of front desk to attend my complaint. She advised that the hotel expiates by offering me upgraded occupation of their presidential suite, and that I can take occupancy as soon as I was ready.

I am satisfied with the compensation, and applaud the hotel's amicable and quick response.

Yours faithfully Jabulisile