What an embarrassment !!

Made bookings on 6 Feb for 14 Feb 2019 via email even forwarded the voucher as they have requested. On 12 Feb I noticed that my voucher had been reedeemed then I phoned The mash tun whom confirmed I shouldn’t worry as they’ve got my name on the list for the 14th. Got to the restaurant at 19h00 and was told that my name not on the list and the restaurant fully booked. Asked why my voucher has been redeemed . Asked to speak to the manager and the lady who was addressing us confirmed she was the manager. We asked to speak to her superior and she came back saying her superior is busy and can’t attend to us. Really ???? The lady’s attitude was really unpleasant I absolutely doubt she had called her superior. After a while she asked us to wait at the area close to the kitchen and later offered us seats when she realised that four important customers didn’t show up, later she offered free drinks to make up which really doesn’t work for me. For the embarrassment we went through I wouldn’t go back even though it’s a lovely place.