MS
May S
1 reviews | Active since Apr 2018
13 Apr 2018, 12:50
Not recommended
The goods that I received were completely different from the pictured advertised and the items were of poor quality. Their site promises a full refund if you are unsatisfied. I tried to get a refund but it was quite a mission as they wanted to give me a credit instead.
Helpful (0)
Replies (2)0
Replies (2)
The Maharani's Closet's replyOfficial
12 Nov 2021, 10:25Policy: We have a 100% Money back return policy, however no altered, modified or stitched garments can be returned. Customer ordered semi stitched garment which was delivered in perfect condition(there was no complaint at this stage). She then used dressmaker that made a total hack-job of the garment. Customer then attempted to return the garment saying its not like the picture, to which we rightfully said its not possible. She went on to threaten us with negative online reviews to which for the sake of damage limitation, we gave in and offered her a full refund should she return it or credit to order another item. She did not respond to either option, and pursued her mission to defame us online.
The Maharani's Closet's reply12 Nov 2021, 10:25
Official
Policy: We have a 100% Money back return policy, however no altered, modified or stitched garments can be returned. Customer ordered semi stitched garment which was delivered in perfect condition(there was no complaint at this stage). She then used dressmaker that made a total hack-job of the garment. Customer then attempted to return the garment saying its not like the picture, to which we rightfully said its not possible. She went on to threaten us with negative online reviews to which for the sake of damage limitation, we gave in and offered her a full refund should she return it or credit to order another item. She did not respond to either option, and pursued her mission to defame us online.
MS
May S's updateReviewer Update
12 Nov 2021, 10:37This is inaccurate. Immediately after delivery, a return was requested. No dressmaker can immediately attend to "hack" an outfit that is already a hack. Even the most talented seamstress would not have been able to sew the item, hence the return. No threats were made. I would have taken legal action if the events unfolded as you described.
MS
May S's update12 Nov 2021, 10:37
Reviewer Update
This is inaccurate. Immediately after delivery, a return was requested. No dressmaker can immediately attend to "hack" an outfit that is already a hack. Even the most talented seamstress would not have been able to sew the item, hence the return. No threats were made. I would have taken legal action if the events unfolded as you described.