LI
Lola I
1 reviews | Active since Nov 2019
21 Nov 2019, 15:32
Lux label stole from me
Please be careful not to support this shop @the_lux_label they stole a lot of money from me and are blocking anybody who contacts them regarding the matter! They claim that they sent the items and after the items are dispatched it is no longer their responsibility but have sent me several different tracking numbers for one package! I waited 40 business days to revive the clothes I ordered and never received them instead when I asked politely for a refund they blocked me! Correspondence between me and this business has been handed to police and will also be posted on www.natandchar.co.za to create awareness! Be careful all!!
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Replies (3)LI
Lola I's updateReviewer Update
21 Nov 2019, 16:30Furthermore when I asked them for an explanation first they said I entered a wrong number and the courier could not get ahold of me, then they said the items where delivered, then they sent me 3 different tracking numbers for one item! When I proved to them that I had entered my correct cell number and address! They went on to say it is not their fault that “someone” entered the wrong number at the post office! And that I should contact the courier as it is the couriers fault! But I have 3 different tracking numbers (for one order). They then went on to say if I can prove items were not delivered then I can have my refund!
LI
Lola I's update21 Nov 2019, 16:30
Reviewer Update
Furthermore when I asked them for an explanation first they said I entered a wrong number and the courier could not get ahold of me, then they said the items where delivered, then they sent me 3 different tracking numbers for one item! When I proved to them that I had entered my correct cell number and address! They went on to say it is not their fault that “someone” entered the wrong number at the post office! And that I should contact the courier as it is the couriers fault! But I have 3 different tracking numbers (for one order). They then went on to say if I can prove items were not delivered then I can have my refund!
LI
Lola I's updateReviewer Update
21 Nov 2019, 19:48They have now said that they will refund me I am awaiting my refund! I have posted the conversations between me and the brand with no commentary of any sort so that people can decide who is wrong and most people are agreeing that the brands behavior is appalling!
LI
Lola I's update21 Nov 2019, 19:48
Reviewer Update
They have now said that they will refund me I am awaiting my refund! I have posted the conversations between me and the brand with no commentary of any sort so that people can decide who is wrong and most people are agreeing that the brands behavior is appalling!
LI
Lola I's updateReviewer Update
22 Nov 2019, 06:24Lux label paid me a full refund! No apology though they continue to suggest that it is my fault that items could not be delivered because even though they gave courier the wrong number it is my fault and I should have followed up with courier (according to them)! In some emails they are contradicting themselves and actually trying to accuse me of wanting a refund and having the clothes despite having admitted that I couldn’t receive the items because their company entered my details correctly! Please do purchase items at your own risk!
LI
Lola I's update22 Nov 2019, 06:24
Reviewer Update
Lux label paid me a full refund! No apology though they continue to suggest that it is my fault that items could not be delivered because even though they gave courier the wrong number it is my fault and I should have followed up with courier (according to them)! In some emails they are contradicting themselves and actually trying to accuse me of wanting a refund and having the clothes despite having admitted that I couldn’t receive the items because their company entered my details correctly! Please do purchase items at your own risk!