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Good day

I am a regular customer of the local choice pharmacy here in Bronkhorstspruit. The Pharmacists are exceptional and the nurse is always friendly and willing to assist.

I would however like to express my disappointment with the floor and cashier staff. I have a 3year old daughter who always accompanies me to the pharmacy. She accidentally dropped the display of perfume vials which were on the counter. I politely apologized and began picking everything up. The staff went on in an African language which I assume they think I don't understand about how patrons should not bring their children along. And this is the second time I've done this. And then this became the topic of discussion amongst the floor and delivery staff while I was picking up everything, without the help of any of them. I then suggested that the display not be on the counter where we pay or be pushed back a little. I was then met with a very rude and disgruntled cashier who insisted this can't be done. I maintained a polite and courteous attitude despite the negative attitudes around me. As I did not want to create a scene and stress out my 3year old who was already distraught. Whay if I displayed an aggressive attitude? I assume it would of turned out into a full blown argument and created conflict in the store.

To my knowledge the staff members on the floor are the face of the business in this case the pharmacy they are the ones that set the tone of the atmosphere of the business. I do not believe the customer is always right . But I strongly believe in maintaining a positive attitude and treating customers with respect. This is clearly lacking in this pharmacy.

If it wasn't for the excellent Pharmacists and nurse I highly doubt I would ever support this local choice brand of pharmacies. I am just a consumer but I would recommend that these employees undergo some sort of training in working with people.

Kind regards, Faheema