TH
Tasneem H

1 reviews | Active since May 2012

11 Dec 2020, 16:40

disrespectful rude pharmacist.

My mother, a 67year old pensioner, usually goes to this pharmacy for all her medication. We live walking distance so it is very convenient. But after today we will never support this pharmacy. the pharmacists Ms Emma skosana was extremely rude to the point of belittling my mother. Its the first time she has ever felt so insulted. It is extremely disappointing that young people can be so disrespectful and abrubt with the elderly. we have been supporting this pharmacy for years even before the change to the franchise 'local choice' clearly this franchise is the reason for this disgusting behaviour. THE LOCAL CHOICE PHARMACY - KUNGWINI =BAD NEWS FOR A SMALL COMMUNITY

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Replies (3)
The Local Choice
The Local Choice's reply11 Dec 2020, 17:45
Official
Hi Tasneem, We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will investigate the matter & respond shortly (within 3 business days). Please forward your contact details to ***. Thank you
The Local Choice
The Local Choice's reply14 Dec 2020, 10:41
Official
Good day Tasneem

Trust you are well and keeping safe

We investigated the incident and have taken the necessary disciplinary action against the accused. Please accept our sincere apology. The manager, Annika, would like to give you a hamper for the inconvenience caused. 
The Local Choice
The Local Choice's reply14 Dec 2020, 10:43
Official
Could you please be so kind to visit the pharmacy at your earliest convenience to collect your hamper (from tomorrow afternoon). 

We thank you for your loyalty and wish you a merry festive season. 

Kindest regards 
The Local Choice head office