Bad service

I came with my friend to the pharmacy. She was prescribed two kinds of medicine, a microcidal and an anti-inflammatory (with a green and white box). I watched the pharmacist put it in the tray and I watched the tray with the tablets get handed into the cashier. The green and white box was excluded from the bag when we got home. We phoned straight away and they confirmed that the box was still there (Saturday). My room-mate asked me to stop by after work on Monday and pick up the box. She phoned again, to check if it would be ready and it was confirmed. When I got there to pick it up, the lady said it wasn't paid for and we couldn't take it. She then got upset with me because I got upset? We'll buy our medicine somewhere else in future, thanks. Leon, this is how your staff are operating your small pharmacy.