Utter poor service!

The place gave us three times the wrong address with the access code!!!!! As we googled the right address, we arrived at the guesthouse, but there was no one at reception to receive us. The place was empty. We phone the lady four times and have no answer! We phoned the manager or owner of the guesthouse and said she would try and get hold of the lady to help us. After 15 minutes, we were checked in. We arranged with the reception that we will be late as we have a 40th birthday to attend to. The receptionist told me it was no problem the door would be open and kept open for us.So we came back and then the door was locked! We phoned 10 times to see if we could wake her because not one of the 3 keys that we received has worked! So then, yet again, we phoned the manager/owner and told her that this is unacceptable for the amount that we pay, and this is the service that we receive! Then the answer we get is they electricity bill is high, etc. That has nothing to do with us! So she asked us who was the receptionist who helped us... so clearly, the manager/owner doesn't even know who is scheduled to work what day! So we went up to our room, took our stuff, and then walked out! Then yet no one was checking if we were booked out and took our keys! This is utter poor service for a 5 star guesthouse!!!!!!!!! So we paid our money for no service!!!!!!!!!