THE LAPTOP SHOP ****s me 12k

1 week before The LockDown commenced, I bought a brand new laptop from The Laptop shop @R12000 before i paid for it, I repeatedly asked 'Jay' one of the store sales representatives; If 1) The laptop was brand new-which he assured me-it was, 2)If I would receive it before the LockDown commenced (again he assured ne I would). Needless to say I only received it three weeks later (after many complaints).

That was but just the beginning of my woes, when i received it via a courier - I was alarmed and shocked to notice that it arrived in the couriers plastic packaging (which was slim) and not a box as you would expect a brand new laptop. To my horror, when I opened the packaging it was wrapped in bubble wrap, which immediately confirmed my suspicions that it wasn't brand new but a refurb. I immediately called Jay and advised him of this and the fact that this refurbished laptop was also the wrong spec of what I had ordered and paid for, to which he responded he would need to check up with the Laptop shops warehouse to confirm what they had sent me and compare with my original order (he told he would call me back before end of day) to which he didn't.

Following those days i tried to much no avail to get hold of Jay via their telephone, chat service and whatsapp line but still no response. I called again a week later and got hold of another sales consultant - he apologised on behalf of the shop and assured me they would send me a replacement unit, and like a fool I waited and another week went by with no update from The Laptop regarding my replacement. After numerous calls daily I was able to get hold of Jay and he too apologised for the inconvenienced and pleaded with me to be patient with them, as they were waiting for a shipment of laptops that were stuck at customs, and when they received that. He would definitely send me my brand new laptop.

A month later, The Laptop Shop is no longer taking my calls or responding on any of their communications channels, nor have they offered me any update or apology. This is by far the worst online shopping experience I have ever had!!!