Shocking Service from Laptop Shop Bait and Switch Laptop 3 Times on Same Order

I have had a 6 month long shocking experience with The Laptop Shop. I purchased a Dell XPS 13 i7 demo model. I got no tracking details but still received the order quickly. I was very disappointed when I immediately noticed it was in fact an i5 (lower spec machine), not and i7. Then I switched the machine on, it froze within a minute. Tried again and I got a blue screen error (blue screen of death - basically this machine is done). I contacted them and told them what happened. They promised to send the laptop I ordered. This took two weeks. Imagine my surprise when I received a second bait and switch - ANOTHER i5. This machine, when I checked, had shocking sounding speakers and the warranty expired years before (was meant to have 2 year warranty). After fighting with them for weeks, eventually they let me choose another laptop to swap it for. When I got this laptop, it did not have the same specs as what the website advertised (no touch screen although this was listed). I was prepared to overlook this and close the chapter after so many frustrating phonecalls, unanswered emails and texts. But the warranty - like before was not properly updated. I was promised time and time again that this was a simple update that they'd app**** for. I've now been chasing them for over 4 months since then about the darn warranty. AVOID these guys like the plague. If the deal seems too good to be true, it probably is and it definitely is when these guys are involved.