CK
Caleb K
1 reviews | Active since Sept 2020
11 Sept 2020, 14:29
Poor service, lies and broken promises
If Russian roulette is your game, this could be your company. Good looking deals, but do *not* be tempted - if the slightest thing goes wrong, you are on your own. Follow-up is non-existent. Promises to call back are not honoured. Nobody answers the main telephone *** or responds to their email address (*** or ***). My business and I will steer very far away.
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Replies (2)
The Laptop Shop's replyOfficial
14 Sept 2020, 10:26Good Morning Caleb. We do apologize for your poor customer care experience. We are trying to ensure the satisfaction of all our customers and would like you to provide us with the opportunity to rectify your issue.
The Laptop Shop's reply14 Sept 2020, 10:26
Official
Good Morning Caleb. We do apologize for your poor customer care experience. We are trying to ensure the satisfaction of all our customers and would like you to provide us with the opportunity to rectify your issue.
The Laptop Shop's replyOfficial
14 Sept 2020, 10:27We have created a new customer care department to assist with this. Please can you visit our website, click on "support" on the menu or top bar and we will look into how best we can turn your experience around. Thank you and have a lovely day.
The Laptop Shop's reply14 Sept 2020, 10:27
Official
We have created a new customer care department to assist with this. Please can you visit our website, click on "support" on the menu or top bar and we will look into how best we can turn your experience around. Thank you and have a lovely day.