Poor Customer Service and product not delivered as advertised

<div>I purchased a laptop on 4 August 20 which was at a good price and delivered within days. The lap top was advertised to include a licence for Office 19. When the unit arrive there was no activation code. I emailed the web sales office with no reply . I called a gentlemen named Jay on the 9th who said he would speak to his technician. Since then no answer. I have called every day since and the call centre says operators busy - leave amessage. This is not great service. Treat vendor with caution.&nbsp;</div>