Non deliever,Worse customer service ever

I bought a laptop on the 23 of March 2020, before the lockdown#order 14158. I was told that the laptop would be delivered before the lockdown, after the payment i had to do follow of up as there was lack of communication from Jay. Long story short the laptop wasn't delivered before the lockdown,

i then contacted the WhatsApp number since i did not get any reply whatsoever when i realised the laptop wasn't going to be delivered, worse service ever.

The continued to lie and said the laptop was courier via POSTNET, so i asked for the tracking number, then they said they thought POSTNET send it to me(which was a further lie) They had not couriered my laptop.

In the early 14th April, I got a message from Jay(thelaptoshop South Africa base in capetown) saying they will only then ship my laptop and still no laptop,

I asked for my refund, i still haven’t gotten it. On the 17th of April, i saw that my order has been complete only then my order had been ship, to my surprise no tracking details whatsoever till today.

After long consideration I realise that even if I had to have the laptop, i wouldn’t want as i would have to deal with the worst customer service should there be anything wrong with the laptop, i wouldn't want to put myself through such torcher ever.

I just want my refund, this email also serves as an affidavit, should you fail to refund my money within the next 24 hours.

Please refund me am just in shock of the way you chose to handle this matter