No Delivery/No Refund

One star is not enough for these. They don't deserve not even half a star. I have had a very bad experience with the Laptop Shop. It has been so bad even up to now, I have not received the laptop or my refund. If you have to tread with them, chances are that they will not deliver to your expectation or will not deliver the product at all.

I started engaging them in April 2020 to order a laptop which I urgently needed for my work. The then Web Sales Manager called Jay (Not sure if it is the real name) was attending to me and assured me that I would receive the Item in 5-7days. But I waited in vain. I was taken from one story to the other. From the shipping company having issues to the product being out of stock. I gave them a benefit of a doubt as it was during level 5 and level 4 lockdown. As time went on, levels changed to one, there were still stories. These are people who don't give the customer feedback, who do not return calls and expect you to call them. They rarely respond to emails or WhatsApp messages. To cut the long story short, i asked them to refund the money I paid. Again it was stories of approval and accounts department not remitting.

It was not until February 2020 when I received a call from another person called Shaun who claimed to be the owner of the company and was no longer working with the previous guy called Jay. He assured me that as the owner of the company he would take the responsibility to refund me and then deal with his former employee. Trust me people, the so called owner of company has taken me into one story that leads to . He even asked me for my account details, but to no avail. He begged me to remove the review on Hello Peter and google review. He has stopped picking my calls or responding to my WhatsApp messages. You can tell that he reads them and chooses to ignore.

Next month, this issue will be turning one year and I will not give up on my hard earned money. The problem is that these people think we owe them the money when we choose to buy from them. Yet they are forgetting that we equally work hard and budget to procure the items from them. If there is anyone out there who can help me retrieve my money, please inbox me.