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Chantalle G

1 reviews | Active since Sept 2020

09 Sept 2020, 15:12

********** ONLINE COMPANY!!!

********** ON LINE COMPANY!!!! Do not buy from this site! They delivered an incorrect and much cheaper laptop, badly wrapped after waiting for 3 weeks for it to arrive in APRIL 2020. I have been unable to speak to then directly and send messages and e-mails daily and they have now blocked my number on line!! I paid R14000 for the laptop which I did not receive and am stuck with a much one I don't want!! They promise easy refunds and exchanges on their site, but have **** at every turn about non existent "warehouses" and "financial departments" and "senior management" before delaying, distracting and now BLOCKING me on watsapp! My contacts name were JAY and SAM. I am STILL awaiting resolution!! DO NOT BUY FROM THIS SITE!!!

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Replies (2)
The Laptop Shop
The Laptop Shop's reply14 Sept 2020, 10:28
Official
Good Morning Chantelle. We do apologize for your poor customer care experience. We are trying to ensure the satisfaction of all our customers and would like you to provide us with the opportunity to rectify your issue. 
The Laptop Shop
The Laptop Shop's reply14 Sept 2020, 10:28
Official
We have created a new customer care department to assist with this. Please can you visit our website, click on "support" on the menu or top bar and we will look into how best we can turn your experience around. Thank you and have a lovely day.