JD
Juan D
1 reviews | Active since Sept 2020
01 Sept 2020, 14:59
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********** COMPANY. RECIEVED A REFURBISHED LAPTOP WHEN PURCHASING NEW. LAPTOP CHARGER ARRIVED BROKEN , KEYS ARE FALLING OFF OF THE KEYBOARD. SPOKEN TO JAY THE OWNER A NUMBER OF TIMES. PROMISES TO CALL BACK. ASK YOU TO SEND EMAILS. BUT NO RESPONSE. NO FEEDBACK. NO ASSISTANCE. THIS IS A CARTE BLANCHE STORY IN THE MAKING.
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Replies (2)
The Laptop Shop's replyOfficial
14 Sept 2020, 10:29Good Morning Juan. We do apologize for your poor customer care experience. We are trying to ensure the satisfaction of all our customers and would like you to provide us with the opportunity to rectify your issue.
The Laptop Shop's reply14 Sept 2020, 10:29
Official
Good Morning Juan. We do apologize for your poor customer care experience. We are trying to ensure the satisfaction of all our customers and would like you to provide us with the opportunity to rectify your issue.
The Laptop Shop's replyOfficial
14 Sept 2020, 10:29We have created a new customer care department to assist with this. Please can you visit our website, click on "support" on the menu or top bar and we will look into how best we can turn your experience around. Thank you and have a lovely day.
The Laptop Shop's reply14 Sept 2020, 10:29
Official
We have created a new customer care department to assist with this. Please can you visit our website, click on "support" on the menu or top bar and we will look into how best we can turn your experience around. Thank you and have a lovely day.