Disappointing in the lack of communication and clarity

Hi

I am in the market for a laptop and came across the website "The Laptop Shop" after reviewing several of their online offerings I had my mind set on a specific Dell XPS 13 QHD for R14.5K. However the specification that was detailed on the pictures did not tie up with the pictures. I therefore sent emails, and WhatsApp messages asking for clarity before i purchase this laptop. I then sent further follow up messages and emails, still no response. Based on the other negative feedback i have seen from several other people i am starting to believe that their customer service is indeed lacking, even though their websites says 99% positive feedback?

I do not feel comfortable committing to spending a large amount of money on an item that is not clearly represented. Based on the other horror stories of people receiving the wrong specification laptop or old laptops even though it was advertised as new, i am not starting to see why.