ML
Michelle L
1 reviews | Active since Aug 2020
13 Aug 2020, 15:30
Customer Service NON existence!
Their customer services is NON existing!! I bought a laptop in the lockdown period, firstly when it arrived it wasn't the laptop that I bought it was a different brand but similar specs. A few weeks ago it started giving problems, I phoned and emailed them(my hubby and I tried to get a hold of them) for two weeks. Then we got a email from Jay saying he will let the technical team know and in 24hours they will contact me, a week later and still nothing from the technical team.
It is very frustrating to work with a laptop that gives problems the whole time.
This company won't ever get a sale from me again! Very unhappy customer!
Helpful (0)
Replies (4)0
Replies (4)
The Laptop Shop's replyOfficial
14 Sept 2020, 10:33Good Morning Michelle. We do apologize for your poor customer care experience. We are trying to ensure the satisfaction of all our customers and would like you to provide us with the opportunity to rectify your issue.
The Laptop Shop's reply14 Sept 2020, 10:33
Official
Good Morning Michelle. We do apologize for your poor customer care experience. We are trying to ensure the satisfaction of all our customers and would like you to provide us with the opportunity to rectify your issue.
The Laptop Shop's replyOfficial
14 Sept 2020, 10:33We have created a new customer care department to assist with this. Please can you visit our website, click on "support" on the menu or top bar and we will look into how best we can turn your experience around. Thank you and have a lovely day.
The Laptop Shop's reply14 Sept 2020, 10:33
Official
We have created a new customer care department to assist with this. Please can you visit our website, click on "support" on the menu or top bar and we will look into how best we can turn your experience around. Thank you and have a lovely day.
ML
Michelle L's updateReviewer Update
14 Sept 2020, 11:54Thank you for replying, I actually got a hold of Nigel so hoping my issue will be resolved soon.
ML
Michelle L's update14 Sept 2020, 11:54
Reviewer Update
Thank you for replying, I actually got a hold of Nigel so hoping my issue will be resolved soon.
ML
Michelle L's updateReviewer Update
04 Feb 2021, 15:04Update: After my Windows and Office gave problems and the keys they used to install it was invalid. I once again tried to contact them to resolve the issue. I got a hold of Shaun and he helped me very fast & efficiently. Thanks Shaun :)
ML
Michelle L's update04 Feb 2021, 15:04
Reviewer Update
Update: After my Windows and Office gave problems and the keys they used to install it was invalid. I once again tried to contact them to resolve the issue. I got a hold of Shaun and he helped me very fast & efficiently. Thanks Shaun :)