Worst service ever - Kirby

I can not explain my frustration with Kirby, I dont even know if it is Kirby Edenvale or Kempton, I have about 6 numbers for the company and conveniently they dont work with email addresses.... I have spoken to about 4 different people. We send the kirby in for a services, supposed to be a service only (They are running a Valentine Special). Then we received a call, o no, there are parts that needs to be replaced. Ok, so we said fine replace the parts. Then they deliver our kirby.....BUT the machine had physical damages on. The outside material of the bag was torn, the front was extremely scratched the plastic had cut marks on it...the machine even sounded differently and the handle is loose. Although the serial number on the side was our serial number, some parts of the machine was definitely not ours, it looked like they changed some of the machines original parts with secondhand ones. When they delivered I refused to accept the machine and send it back. No one phoned me regarding this, I had to phone them. They just said that this is our machine that we have send to them and that is that. Unfortunately for me I did not take pictures of our Kirby before they collected it. They could be glad. Please people, write down the serial numbers and take proper photos of your machines before you send it to any Kirby Company Branch or sub contractor of Kirby whatsoever. The machine has a Edenvale Kirby sticker on but the lady I had the fight with was not based in Edenvale so it could be Kempton or Benoni. So please if someone knows of a good and trustworthy company dealing and servicing Kirby vacuums, please let me know.