Not properly insured

<p>On the 25 April 2016 my Kirby vacuum cleaner was delivered to my home following a service. After dropping off the machine, the technician reversed the van into the gooseneck housing the intercom system. the body corporate has claimed from their insurance for damage to the gooseneck however, the cannot get hold of Kirby to do a recovery. They asked me to assist with recovering the money. I phoned Kirby who said that the guy who drove the vehicle that day, Gary, was an independent contractor and not one of their employees so he was not insured by them. It was up to me to contact him and try and recover the money. He of course dodges all my phone calls. I phoned Kirby to service my machine. The quote I signed was a quote from Kirby. The invoice I signed was from Kirby. I paid Kirby. I did not enter into any contract with Gary. It should be up to Kirby to ensure that their technicians are fully insured. Gary wore a shirt and drove a van all with Kirby's name. Very poor and ********* business practice.</p>