Excuses to pay deposit/refund and *********** staff that provide poor, disgusting customer service

The Junction Apartments Village 3

What a bad experience, shocking to say the least. If i could rate them a minus i would rate them minus 5.They says everything they want to say when they are closing the sale and never follow-up to find out if one has any issues once moved in.Do not be fooled by their eagerness to assist you in getting you into the property because once you are in you are on your own.They are even willing to do all the wrong things like putting the lease into someone else name and debit their account desperate to close the sale.Nobody ever owns up or take accountability, you always get sent from pillar to post with no assistance. It took more than 3 months just to sort out the Biometric access to enter the property and its was always story after another causing such an inconvenience. They keep billing you for things that you never agreed to,even when you didn't select the debit order option they will still debit your account without your authorisation.They are quick to send you eviction letter or letter of demand should you miss payment and call you with trets for you to vacate the property. The worse is when you leave and want to get your deposit money back from them because you will never succeed. You will keep sending them emails and nobody wants to answer any calls or return the calls, you have to always follow up with them and beg to speak to somebody to assist because no one wants to help even after countless massages,they dont respond. Once they respond to the email, they will try by all means to fight you not to pay your money back and keep changing the correspondence to try and change the rules to catch you out and make it seem like you have defaulted on the agreement that was never there. I would never recommend anyone to stay there unless you are really desperate and have nowhere else to go but on the street.

These are all the people i came across in that business from start to end that i would like to report / flag them that provide shocking poor service especially when an objection comes there after you have committed to sign their lease agreement.

Kgomotso ( sales agent ) - very nice in the bigging while trying to get your sale but once signed you are on you own, you have to beg her to assist which she always refer you to somebody else even though she was your first point of contact. I rate her Minus 5 (-5) poor aftersales service from her, only interested in the sale there after you are on your own.

Benjamin Ndaba ( exit / final inspection guy ) : Never responds to communication and even once the final inspection is done, he will always avoid your calls and never return calls or massages. Only interested at getting you signature and very unprofessional. He lies at inspection day and tells you they will only charge a specific amount and they will throw in a complementary renovations/cleaning which is a lie because when you want to confront or confirm what he had said when requesting your deposit/refund he becomes a ghost never to be found. Minis 5 (-5)

Bongani Zingelwa ( finance/accounts ) ; this one is the worse one out of all of them, very *********** and full of excuses, he will try and find a way to get you to agree that they will not refund you. Even when you provide him with proof in black and white to show him the agreement at initial stage,selective hearing. He is so bad that he will send you communication in writing and when you send him your correspondence back from what he had communicated he then will change the correspondence to make sure they don't pay and raising things that were never part of the agreement to avoid paying the deposit back to you.I have all the communication with him on email in black and white.If the deposit was not a small amount ,i would have taken this up with my legal team on principal but i have made peace with it and if i had to rate Bongani i would rate him a minus 5 (-5) as well as Benjamin.

If you are looking for peace of mind please stay away from The Junction...poor service and lots of excuses not to refund your deposit money back. Disgusted to say the least.Once you sign you can kiss your deposit/refund goodbye.