Rude - DO NOT WASTE YOUR MONEY

I pray that this is the first stop anyone makes before giving their money to this "business". The fact that I have to give them one star is excruciatingly painful. I wish I could take away from the stars they already have.

The owner, Nadia Cerva is by far the rudest sales person I have encountered my entire life! I gave her a deposit, after a few weeks of not hearing from them, I wrote to her asking when they'd complete my order - she responded with an email she apparently sent but wasn't delivered - the email was her telling me she is finished and a reminder of the balance. I overlooked the rude email and contacted her later in the week to let her know I will be collecting my order, to which she insisted that she doesn't release furniture without having received the balance - I assured her that I would make payment before she comes and I'll provide her POP, she reiterated that she doesnt release furniture without payment, basically insisting I am a *****. How could anyone expect a merchant to release an order without having paid of it? Despite my best efforts to reassure her, she kept rambling over the phone. Nadia Cerva is rude on text, rude over the phone. The Iron Banister's customer service is in the gutters. Check their Google and Hellopeter reviews, there are dissatisfied customers all round. With an alarming trend of rudeness towards people of colour in particular.

The funny part is that she deletes reviews and comments she doesnt like from her instagram page in an effort to keep a "clean" image. She further uses her businesses Twitter page @the_iron_banister to log countless service delivery queries to city officials - yet her customers aren't given the platform to do the same on her business.

South Africa, and the world has no place for people like you Nadia Cerva and i hope everyone at least searches for reviews online before considering to patronise your "business". My heart goes out to your employees, my gut tells me they're in hell.