IPM Great Service

After having spent 17 years in the service industry myself, I am fully aware of what both good and bad service is. Being the eternal optimist, it pains me to have had fewer and fewer "good service" experiences, let alone "great" ones in our current climate. That all changed tonight. Long story short, the time now is 9.11 pm and my water meter was not working after it was installed earlier today. Fair enough, it should have been working but as they say "**** happens". For me, it is how that "****" is handled which constitutes great service and oh my word did I experience great service in spades tonight. As mentioned, its 9.11 pm, and Danielle from IPM has gone beyond the call of duty, after work hours, to get a plumber out to me so I can be sorted by tomorrow. She was professional, courteous, and on the ball. She is indeed a treasure to your company and every service department should have her cloned. A special mention must be given to Ronald as well, the plumber, who came out and provided such efficient and professional service.