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I made an online purchase at theinvntry on 06/01/2021 with order no. 2427 & paid via Payfast. When I queried on 24/02/2021 about delivery i was informed by Kyle Lloyd @theinvntry.com via email South African Customs is experiencing delays & requested my banking details to process my refund, which I provided. I again followed up via email on to Kyle on 27/02/2021, 02/03/2021, 07/03/2021 & 12/03/2021. Needless to say, Kyle Lloyd has not bothered providing feedback on any of my emails.

When purchasing online, the invntry received immediate payment however when it came to delivery of my parcel, I have been given the runaround and now when they are liable for repayment, it seems like drawing water from a stone.

Utter bad customer service. When can I expect my refund!?