SICKENING CUSTOMER SERVICE, UNORGANIZED, *********, TAKE YOUR MONEY BUT DON'T GIVE YOU YOUR DIPLOMA

I wrote my RTAP and got my result back June 2021 this year, I then received a "not competent" mark, and was told I only receive a break down of my mark explaining the result if I PAY R1050.

I then paid the remark fee of R1050 on 29 July and waited 3 MONTHS to receive the remark result, when I was told it will only take me 28 days!

Upon requesting my money back on 29 September from the ICB so I could redo the subject and cancel the remark (because they went LONG OVER their terms laid out in their remark form of letting you know in 28 days) - ICB Support Team member 'Rochelle Davids' suddenly got back to me in minutes and said she couldn't find the email with my remark form, but then a few seconds later emailed me again and saying she found the email that the ICB forgot to send me with my remark result, which was meant to be sent to me 1 WEEK after I requested my remark (I requested it on 29 July, and the remark form was dated 11 August)!!!

It was then discovered that I was marked PERFECT in all areas, and was failed by the ICB assessor on the basis that I did the "incorrect topic". I disputed this because both my college and the ICB assured me that I may do any of the topics listed in the RTAP Instruction booklet GIVEN TO ME by the ICB, BEFORE I wrote my RTAP (they said I had to do the "business management" topic and not the IAS topic - EVEN THOUGH this was listed in MY dissertation as an option!!!!).

Eventually after several weeks of my college escalating the matter all the way to the UK ICB branch I was told that I was remarked as "Competent" and passed. They gave me the MINIMUM mark needed to pass in order to bring the matter to a close, and on the remark result it said I had passed the subject on "29 July" - so it will never be realized by anyone the HELL I have been through for MONTHS waiting for my result to say I have passed.

Now AFTER ALL THIS...... I have been waiting OVER A MONTH, and I STILL have not received a REFUND for my remark, AND I have not had my diploma appear in my student portal - NOR a letter to confirm I've passed and my transcript of my results which I requested SEVERAL TIMES with NO RESPONSE over these past WEEKS.

I am unable to prove my qualification to employers and am unable to find a job, my qualification is null and void because the ICB has provided me NO PROOF of it over the years and years I've studied with them and paid them all the money they've asked for studying with them.

Also for almost 2 years now, there has been NO WAY to contact the ICB besides emailing them??? No way to call or live chat with anyone and over 3 days to 1 week response time on emails!!!

This is thievery, *******ion, malpractice and ********* to the highest degree.

I am unable to seek employment and unable to further my studies because I have no way to prove my current level of education!!!!!!

This is sickening customer "service"!!!!