The Inkdrop Company and substandard service.

I recently purchased a number of refills from The Inkdrop Company which was as a result of a huge quantity of printing that was required. During the purchase of the relevant cartridges for my laser printer I had to pay a deposit for the refills as I did not have an empty cartridges to exchange. My company was registered in their system and all continued until I attempted to return three empty cartridges today. I was informed that I needed to bring the paperwork that depicted that the cartridges had been purchased and that deposits had been paid despite the fact that all transactions are captured within their system. The deposit is only R50.00 however, it is not the monetary value that is irritating me it is the principal and the inability of the personnel within the branch to think out of the box and handle the issue. Nevertheless, I am letting everyone know that this is how Inkdrop work and that despite any deposit paid for a cartridge, or that your details are captured unless a piece of paper can be produced you will not get your deposit back. In view of this issue and the fact that I travelled to the local depot to drop off the empties, I have decided to no longer deal with Inkdrop as there are other alternatives available to the public. which are a whole lot better.