-5 stars for this dumpster fire of a business

By far the worst, unfortunately there’s no option for negative numeral ratings but if I could it would be -5. The ink drop insisted I buy a colour cartridge for my printer saying “it won’t work without it” I gave in, I got home & figured since I have the colour cartridge I’m going to print with colour. It didn’t work at all. I returned and they tried to fix it. And it still didn’t work. I went back again with my printer and still it wouldn’t work at all. They said the sponge needs to be replaced but they don’t have any stock they’ll get back to me. No one got back to me at all, I went back again and asked for a refund, they said they would credit me instead but they still have no stock of cartridges. Months and months go by to a point where I even forget about it. By now, my colour ink cartridge is most certainly dry as a desert…I then argued with them and said “right now do you confirm that my colour cartridge is dry? And not a drop of ink is coming out of here?” They say yes, then I followed with “please explain WHY you would tell me that I have to have colour ink or my black ink won’t work?” All I got was “umms and ahhs” no one can give me an answer. All along my black ink has been working perfectly fine.

What really put me off entirely was that I bought a black ink cartridge from them, they refilled it, everything was fine and I know when the ink is running out so after a month or so I returned for my usual refill & they told me that my cartridge is blocked and I have to buy a new one. So basically they are saying within a matter of an hour (my printer has printed faintly that morning which is my indication for a refill) the cartridge is blocked.

I wasn’t having this, I took my business elsewhere, low & behold there’s not a thing wrong with the cartridge. No blockage.

I will not be returning whatsoever except to get my refund for the colour cartridge that never worked to begin with.

1000% would never recommend this business to anyone, not even to people who, I believe, are the trash of the earth.