No understanding of Customer Service

I ordered a few outfits from Indian Couture. I took the time to look through there policy. As per there policy I sent off a proof of payment to get early delivery. After not receiving a response I sent another email. I was sent back an email confirming receipt and that the tracking details will be sent to me when dispatched. The day before the last day of arrival I called through as I still had not received any news about my items. I Spoke to Kurti who could only assure me that it will be sent to me but as to specific dates could not commit. She requested that I message her on WatsApp which I did. She then told me that there policy is 10 to 12 working days. I then told her that no where in there policy does it state working days and that the policy stipulates a time period of 10 to 15 days and that the next day will be the allocated time of 15days. I still had not received a tracking number and no information about the order. I was then told that I should just cancel the order. I explained that I was working on a time line and had ordered from Indian Couture based on the delivery times and customer service. I suggested that she contact her supplier and get the dates as to when delivery will be done. She then Sent me message to tell me call Vishal. She did not call and neither did Vishal. Vishal then went on to tell me the same thing Kurti told me and I explained to him that I ordered these items from them not only for price but customer service as well and that I have less time to meet my own commitments. I asked for a specific dates but He could not commit because it was a customs issue with one of the outfits and the other 3 will be delivered in a few days (how many exactly I don't know). When I pointed out that customer service is also important and just not the price ( as dresses can be purchased cheaper) He then insisted I cancel and he told me that they supply to people in England and over 350 people in South Africa. He was very argumentative. He did not listen to what needs to be done to resolve the issue. I cancelled my order. They could not even place a call to me I had to call In and they cannot understand what customer service is all about and do not even care. I will NEVER order anything from them ever again.