Don't be fooled, they don't really need you as a customer!

I placed an order via their website and confirmed payment. Their website clearly stipulates to forward proof of payment via email for urgent delivery. When done so, I was told that they are unable to accommodate any urgent requests. A few days later, I was told that my order is out of stock and I had to choose between something else or getting a refund, I chose something else knowing that a refund would take even longer and is not guaranteed. I then kept asking for an update and was eventually told that it is delayed due to the pandemic when this is infact not true as airlines are currently operational. When further updates had been requested for via mail, no responses were received. The lack of customer service and communication skills are pathetic, I am still yet to receive their feedback and my order. It's been quite over a month since my order was placed!