Bad service

I booked a hotel with the Hyde hotel on the 29 of August 2020 till to check out the 30th of August. They charged me a breakage fee that I was supposed to be paid back when I leave provided nothing was broken. When we checked out they sent one of their staff members to go and check if there was anything broken or if we had used the bar. They came back confirming that everything was in order and we will be refunded within 24 hours. I gave them the entire week with calls trying to understand when am I getting a refund, I have been promised calls by two staff members but nothing yet. I am highly dissatisfied and dissatisfied with using their services as they have no integrity. I will never suggest anyone to use their service as I was dealt with very unprofessionally.

Till this day I have not been refunded my money.