1 reviews | Active since May 2015
Sad in these times.
I had a great evening with my wife at your Waterstone restaurant Somerset West. Waiter was great, food was great but the table across from us was using there cell phone video all the time and because of the low light the flash light was on right in my eyes. Once or twice is ok but it went on. I spoke to the waiter about this and he said he would discuss with the manager. Nothing happened. Eventually I had had enough and went to pay. This is when I met the manager. I told him about my issue and he said that he had come to our table to ask if where happy etc. and we said the food was great. He did not come to our table and say that he is the manager and what is the problem. When I told him that it's unacceptable he suggested that I rather leave. This is not the way you deal with a situation. I feel that the manager could not address the situation, or was not trained to do so. In this is we are in every customer is one we would like to keep and have return. In Waterstone it's not the case.
