Horrible dry old eisbein

Last night my family and I went to the house of ribs Boksburg! We ordered 3 eisbeins. Well... all i can say is disgusting!!!! It was white, not crispy no taste and tasted like a pork roast. When i complained the manager was so rude and said this is how the make their eisbein and marched off!!!! We had to end up eating it. I am highly disgusted and disappointed! I am highly dis