Disgusting service from House of Ribs Boksburg

My family make it a habit to eat out often. On Saturday 14th Sep we decided to go have lunch at house of ribs boksburg. We walked in and waited a while before a waitress came to us to seat us. Showed us our table - just plonked the menus on the table and turned her back. Didnt introduce herself - very unfriendly. Didnt give us an option if we were there for lunch or breakfast (my son actually wanted the lunch but only the breakfast menu was plonked in front of us. We waited for over 10 minutes - she didnt come back to us. There were also so many other waitresses walking around - looked at us - and ignored us - even though they could see that we were waiting for service - as the menus were still on the table. Upon walking out we encountered the manager who said he would investigate and asked for our phone number and said he would phone us. Up till now not a single word or phone call. DISGUSTING service . Did not expect the same service from the manager that was on duty either. We at least expected feedback.