Wrong Holiday Dude! Now what?

<p>I contacted your call center last week to book a holiday. Naturally you would ask the agent for recommendations. I said that my boyfriend was out from Germany and we wanted to see the Big 5; "Go to Sondela, they have the Big 5" he said. "Are you sure?" I asked. "Yes". Let me tell you that there is a huge difference between the Big 5 and a Nature Conservation Center. I've asked for this matter to be escalated, and nobody has gotten back to me. Thank you for allowing us to get excited and spend that money on a trip that was not what we were promised. Sondela was not bad, but you don't book people into a lodge based on a lie. I am utterly embarrassed and completely disgusted at the lack of knowledge and response to my email this week. This is the second time that something like this has happened with "The Holiday Club" and quite frankly, I would warn people to stay away and rather save your money and book directly with a place. What an absolute joke. </p> <p>Imagine inviting a tourist from overseas to come all the way here and have a let down like that on the week of your birthday... I mean come on people. </p>