Worst pathetiv service ever

I am deeply dissapointed in the service I have received from the holiday club this year. I have never had any problems before but now it the service levels have dropped. I had a booking for Durban from the 9th July 2021 to the 16 July 2021 this year but due to Covid and lockdown that the president announced we had to cancel as we stay in Gauteng. This was suppose to be a Family holiday as it was in school holidays. I called the holiday club to try to book for next years school holidays I couldn't because the dates are not available yet. I was forced to make a booking withing 30 days otherwise I would forfeit 56 Points which is R23000 and 2 years service fees. I have spoken to numerous people and one even said that when I said the contract Covid was not here. So covid is not there problem. We got a booking by force for August the 6th to the 13th but it is an inconvenience because the schools are open. And we are now forced to go on holiday even if it does not accommodate us. The holiday club wants it to accommodate them. I have never been so dissapointed in my life. They dont even make effort to try and assist or let my points carry over to next year. This whole situation was not my fault. It was government that put lockdown in place and we could not travel. So now I have to take a holiday alone because my family cannot go with me. I dont think its fair. I would like you to try and accommodate me because I pay a lot of money to this club.