Weekend away for daughter's 21st

Reported a complaint about my reservation this past weekend. We checked in after 6pm at Sunshine Bay Resort in Jeffrey’s Bay on Friday 13th October as a gift to my daughter who turned 21 on the 16 October. We were all exhausted from work and travelling to this destination. We unpacked everything and got something to eat then we were just chilling in the lounge. I goy up to wash the glasses we had cool drink in and I got a horrible smell whilst standing at the sink. I opened the back door and saw the drain was blocked and human feasis (poo) excuse my language was floating around. I immediately went to reception to report it. The lady told me she will get hold of the maintenance guy who will come and have a look. After a few minutes the receptionist came to our unit and said she was told to come and see I suppose it we were telling the truth.

She then left and said she will tell the manager. The manager then contacted me on the security guard cellphone I don’t know why because they have my contact details she then told me she was battling to get a plumber because it was late after 9 or 10pm. She eventually arrived and had an attitude but the guy she was going with I don’t know if was the maintenance man said he will do what he can to assist because a plumber will only come out at 8am Saturday morning. The guy tried to open the blockage and during this time the stench was so bad we all had to stand outside the unit in the freezing cold weather.

I am not happy about this as I tried to call the holiday club after hours a number of times on Friday night and was unable to get hold of anyone. Now I did not take time off and use my points to be in that situation. The manager told me on Friday night that she managed to get through to the holiday club after hours and they promised to re-imburse some of my points, I feel that I should get back all my points as our weekend away was spoilt on arrival. We had to constantly be mindful of a blocked poo drain everytime we showered or flushed the toilet we would peep at the back door to see if there is no surprise awaiting us.