Vian Harper

We have been members of The Holiday Club for 20 years and have enjoyed great family vacations at various resorts hassle free. Unfortunately as we were booked in for the July school holidays we had to cancel due to the travelling restrictions out of Gauteng. I then received a mail stating that our points will be credited on condition that we make a booking within 30 days in the 2021 calendar year. I phoned them to make an alternative booking for the October School holiday but was not able to find any accommodation for the same or similar size unit and similar resort. I was then told that I will forfeit my points. I'm most disappointed by the way I was treated as a customer who has been a member for over 20 years. Such a condition under the pandemic does not make sense as the point have been paid for and the can not full fill their condition as the cant provide accommodation under the condition. I wrote them a mail and to date I have not had a response. I would suggest they refund our levies or leave the points in credit until we can find suitable accommodation