RN
Raven N
1 reviews | Active since Nov 2017
26 Sept 2023, 11:55
USELESS WIFI
This place has useless WIFI that only works for emails. You cannot watch anything on it! Will NOT be coming back. I cannot believe how they limit internet access.
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Replies (1)
The Holiday Club's replyOfficial
26 Sept 2023, 14:29Dear Raven
Thank you for taking the time to share your feedback about your stay at our resort. We genuinely appreciate your input, as it helps us to continually improve our services.
Thank you for taking the time to share your feedback about your stay at our resort. We genuinely appreciate your input, as it helps us to continually improve our services.
We apologise for any inconvenience you experienced with the Wi-Fi during your stay. Each of our Resorts do prioritise providing a reliable internet connection to all our guests. However, to ensure that all guests can enjoy access to Wi-Fi without disruptions, we have implemented a fair usage policy that limits certain bandwidth-intensive activities like streaming.
This policy is in place to help strike a balance between accommodating all guests' internet needs and preventing any one guest from monopolising the available bandwidth. We understand that this may have been frustrating for you, especially if you were looking to stream content.
This policy is in place to help strike a balance between accommodating all guests' internet needs and preventing any one guest from monopolising the available bandwidth. We understand that this may have been frustrating for you, especially if you were looking to stream content.
We sincerely regret that this policy did not meet your expectations, but please know that we are continually working to enhance our services, and we will take your comments into consideration as we strive to provide a better experience for our guests.
We hope that you might reconsider visiting again in the future, where we trust the resort will provide you with an improved stay.
Wishing you a lovely day further.
Kind Regards
The Holiday Club
Wishing you a lovely day further.
Kind Regards
The Holiday Club
The Holiday Club's reply26 Sept 2023, 14:29
Official
Dear Raven
Thank you for taking the time to share your feedback about your stay at our resort. We genuinely appreciate your input, as it helps us to continually improve our services.
Thank you for taking the time to share your feedback about your stay at our resort. We genuinely appreciate your input, as it helps us to continually improve our services.
We apologise for any inconvenience you experienced with the Wi-Fi during your stay. Each of our Resorts do prioritise providing a reliable internet connection to all our guests. However, to ensure that all guests can enjoy access to Wi-Fi without disruptions, we have implemented a fair usage policy that limits certain bandwidth-intensive activities like streaming.
This policy is in place to help strike a balance between accommodating all guests' internet needs and preventing any one guest from monopolising the available bandwidth. We understand that this may have been frustrating for you, especially if you were looking to stream content.
This policy is in place to help strike a balance between accommodating all guests' internet needs and preventing any one guest from monopolising the available bandwidth. We understand that this may have been frustrating for you, especially if you were looking to stream content.
We sincerely regret that this policy did not meet your expectations, but please know that we are continually working to enhance our services, and we will take your comments into consideration as we strive to provide a better experience for our guests.
We hope that you might reconsider visiting again in the future, where we trust the resort will provide you with an improved stay.
Wishing you a lovely day further.
Kind Regards
The Holiday Club
Wishing you a lovely day further.
Kind Regards
The Holiday Club