JV
Jacques V

1 reviews | Active since May 2019

17 Jan 2022, 15:44

Useless

Once again. Lady drop phone while talking Made a booking and cancel it now saying i ow them 2300 They dont know what they do Want to sell 56 points back to them Every month something new with them

0
Replies (3)
The Holiday Club
The Holiday Club's reply18 Jan 2022, 08:42
Official

Dear Jacques 

Thank you for your review. We are sorry that you had a frustrating experience, and we really appreciate you bringing this to our attention.

We’ll work with you to resolve this issue as quickly as possible.

Our Consultant would be in contact with you soonest. 

Your ticket reference number is ***.

Kind Regards
The Holiday Club
JV
Jacques V's update18 Jan 2022, 10:55
Reviewer Update
At least sorted out quikly by Tania
Thank you Tania
The Holiday Club
The Holiday Club's reply18 Jan 2022, 11:33
Official
Dear Jacques

We greatly appreciate your compliment and are very happy to have promptly assisted you.

Keep well and stay safe.

Kind Regards
The Holiday Club